Waitlist Management Software | Fill Cancellations | Solum Health
AI Waitlist Management: Fill Every Open Slot Automatically
Annie detects schedule gaps the moment they appear and fills them within minutes by auto-contacting prioritized waitlist patients.
Waitlist Management
3 Gaps Detected
| Time | Mon 24 | Tue 25 | Wed 26 |
|---|---|---|---|
| 9:00 | S. Kim | J. Chen | Open |
| 10:00 | M. Rodriguez | Open | D. Wilson |
| 11:00 | A. Nguyen | L. Patel | R. Torres |
| 1:00 | Open | T. Harris | M. Lee |
| 2:00 | K. Davis | B. Clark | J. Martinez |
Priority Waitlist
6 patients
- Maria R.
ABA, Flexible
Added 2d ago - James C.
PT, Mornings only
Added 3d ago - Sarah K.
ST, Any time
Added 4d ago - David W.
OT, Afternoons
Added 5d ago
Maximize Your Schedule Utilization
Schedule Gap Detection
By the time your front desk notices a cancellation, the slot may already be lost. Annie monitors your schedule in real time and detects open slots the instant a cancellation or no-show occurs, triggering your waitlist workflow immediately.
Automated Patient Outreach
Manually calling down a waitlist is slow and often too late. When a slot opens, Annie automatically reaches out to prioritized waitlist patients via phone call or text, filling the gap before your team even knows it existed.
Smart Prioritization
Not every waitlisted patient is the right fit for every open slot. Annie ranks patients by clinical urgency, time on the waitlist, and appointment compatibility, ensuring the right patient fills each opening for optimal care and scheduling efficiency.
No-Show Backfill
No-shows are inevitable, but lost revenue doesn't have to be. The moment a patient fails to arrive, Annie immediately contacts waitlisted patients to fill the slot, turning what would have been dead time into a productive appointment.
Same-Day Fills
Same-day cancellations are the hardest to fill manually. Your team rarely has time to work the phones. Annie fills same-day gaps within minutes, reaching patients who want an earlier appointment and getting them confirmed before the slot goes empty.
Utilization Analytics
Understand your scheduling health at a glance. Annie tracks fill rates, no-show patterns, peak cancellation times, and provider utilization, giving you the data to improve your schedule and maximize revenue across every location.
How It Works
- Gap Detected
A cancellation or no-show creates an opening. Annie detects it immediately from your schedule. - Patients Contacted
Annie reaches out to prioritized waitlist patients via phone call or text to offer the available slot. - Slot Confirmed
The first patient who accepts is booked into the slot. Others remain on the waitlist for future openings. - Schedule Filled
Your schedule stays full, revenue is maximized, and patients get seen sooner. Everybody wins.
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