# Infusion Center Automation: Fill Every Chair, Authorize Every Infusion

Annie manages drug-specific prior auths, verifies biologic coverage, and keeps chair utilization high so no appointment slot goes empty.

## How Annie Helps Infusion Centers

### Drug-Specific Auth Management

Biologics and specialty drugs require unique prior auth workflows. Annie knows every payer's requirements for each medication and handles submissions automatically.

### Benefit Verification

Annie verifies specialty drug coverage, checks step therapy requirements, and confirms copay assistance eligibility before patients arrive for infusion.

### Chair Utilization Management

Annie backfills cancellations from your waitlist, improves infusion scheduling, and tracks utilization metrics to keep every chair producing revenue.

## Reference: Key Infusion Terms

Definitions for the payer policy and billing concepts that drive infusion center operations.

[**Step Therapy Requirement** \
Why payers force lower-cost drug trials before approving specialty infusions.](/content/glossary/step-therapy-requirement/index.html)  
[**HCPCS Codes (J-Codes)** \
How J-codes identify infusion drugs for billing and prior authorization.](/content/glossary/hcpcs-codes-explained/index.html)  
[**Payer Policy Library** \
The reference catalog of coverage rules infusion teams must monitor for policy changes.](/content/glossary/what-is-a-payer-policy-library/index.html)  
[**Site of Care Restriction** \
Payer rules forcing infusions to lower-cost sites instead of hospital outpatient.](/content/glossary/site-of-care-restriction/index.html)  
[**Retroactive Authorization Request** \
How to recover reimbursement when an infusion happens before an auth is in place.](/content/glossary/retroactive-authorization-request/index.html)

## Ready to Automate Your Front Office?

Let Annie handle your intake, insurance, and authorizations 24/7.