AI Front Office Automation for Healthcare Practices | Solum Health
Capture Every Patient, Automate Intake
Insurance Verification
Referrals
Scheduling
Prior Auths
Meet Annie, your autonomous intake coordinator.
Your EHR Stores Data. We Run the Workflows
Explore how each module automates your front office workflows.
CRM & Patient Management
One automated pipeline from referral to scheduled visit. Annie tracks every patient, triggers follow-ups, and runs workflows so nothing slips through.
- Automated follow-up sequences
- Workflow triggers & task routing
- Multi-location patient pipeline
- Real-time status tracking
| Patient | Phone | Stage | Tags | Created |
|---|---|---|---|---|
| MRMaria Rodriguez | (305) 555-0147 | Scheduled | New PatientABA | Mar 1 |
| JCJames Chen | (415) 555-0293 | Intake | Referral | Feb 28 |
| SKSarah Kim | (212) 555-0184 | Eligibility | PTBCBS | Feb 27 |
| DWDavid Wilson | (713) 555-0312 | Auth Pending | Follow-up | Feb 26 |
| LPLisa Patel | (602) 555-0198 | Active | Speech | Feb 25 |
Intake Automation
Referrals arrive from faxes, portals, and emails. Annie extracts patient data automatically, collects missing documents, follows up until every intake is complete, and syncs it to your EHR.
- AI referral data extraction
- Automated document collection
- Patient follow-up sequences
- Direct EHR synchronization
| Patient | Phone | Submitted | Status |
|---|---|---|---|
| MRMaria R. | (305) 555-0147 | 2 min ago | Pending Review |
| JCJames C. | (415) 555-0293 | 15 min ago | Completed |
| SKSarah K. | (212) 555-0184 | 1h ago | In Progress |
| DWDavid W. | (713) 555-0312 | 2h ago | Completed |
Prior Authorization & Referrals
Annie auto-submits prior auths, tracks every status change, and follows up with payers so patients get cleared in hours, not weeks.
- Auto-submission to payers
- Real-time status tracking
- Automated follow-up & escalation
- Denial prevention analytics
| Prior Authorizations |
|---|
| Submitted3 |
| Maria R.ABA Therapy · Aetna PPO |
| Submitted2h ago |
| James C.Physical Therapy · UHC HMO |
| Submitted5h ago |
| Sarah K.Speech Therapy · BCBS |
| Submitted1d ago |
AI Insurance Verification
Annie verifies eligibility in seconds, pulls complete benefit breakdowns, runs batch checks for your full schedule, and flags coverage gaps before they become denials.
- Real-time eligibility checks
- Benefit breakdown extraction
- Batch schedule verification
- Coverage alert notifications
| Eligibility Checks |
|---|
| 98.2% Verification Rate |
| 2.4s Avg Response Time |
| 847 Checks Today |
| Maria Rodriguez — Eligibility CheckActive |
| PayorAetna |
| PlanPPO |
| Member IDAET-2024-8891 |
| GroupGRP-1120 |
| Deductible$500 / $2,000 |
| Copay$25 |
| Coinsurance20% |
| OOP Max$1,200 / $6,000 |
Insurance Monitoring
TPA switches, MCO updates, and plan terminations happen without warning. Annie monitors your entire patient base and alerts you the moment coverage shifts.
- TPA/MCO change detection
- Continuous coverage monitoring
- Proactive re-verification triggers
- Coverage gap analytics
| Insurance Monitoring |
|---|
| 1,204 Tracked |
| ⚠ Coverage Change Detected |
| James Chen — UHC HMO plan terminated effective 03/01/2026. Secondary coverage with Medicaid now primary. |
| 2 hours agoAction Required |
| ✓ Re-Verification Complete |
| Sarah Kim — BCBS PPO eligibility confirmed. No changes to benefits. |
| 4 hours agoVerified |
| ⚠ Coverage Gap Alert |
| David Wilson — Cigna coverage lapsed 02/15/2026. No secondary coverage on file. |
| 6 hours agoCritical |
| ℹ TPA Update |
| Lisa Patel — Medicare Part B assigned new TPA. Benefits unchanged. |
| 1 day agoInfo |
Waitlist Management
When a slot opens, Annie contacts waitlisted patients by priority, confirms the first taker, and fills the gap. Often within minutes.
- Smart waitlist prioritization
- Automated patient notifications
- Schedule gap detection
- No-show backfill automation
| Waitlist Management |
|---|
| 3 Gaps Detected |
| Mon 24Tue 25Wed 26 |
| 9:00 Open |
| 10:00 Open |
| 11:00 |
| 1:00 Open |
| 2:00 |
| Priority Waitlist6 patients |
| Maria R.ABA — FlexibleAdded 2d ago |
| James C.PT — Mornings onlyAdded 3d ago |
| Sarah K.ST — Any timeAdded 4d ago |
| David W.OT — AfternoonsAdded 5d ago |
Watch Annie Handle Real Conversations
See how Annie verifies insurance and completes patient intake in seconds, not hours.
AI Integration
Built for Every Type of Practice
From single-location clinics to enterprise MSOs, Annie adapts to your specific workflow.
ABA Therapy
Annie manages multi-payer prior auths and tracks re-auth deadlines so therapists focus on treatment.
PT & Rehabilitation
Annie captures referrals, verifies insurance, and gets patients scheduled before they fall through the cracks.
Speech & OT
Annie handles intake, insurance checks, and auth workflows so clinicians focus on care.
Multi-Specialty Groups
One unified workflow across ABA, PT, ST, OT, and more with centralized reporting and location-level control.
Infusion Centers
Annie manages drug-specific prior auths and verifies coverage before every infusion appointment.
Billing & RCM
Annie verifies insurance and authorizations upfront, reducing denials and accelerating your revenue cycle.
MSOs
Centralized automation with location-level reporting to standardize operations at scale.
Imaging Centers
Annie automates prior auth, verification, and scheduling for MRI, CT, and X-ray.
Home Health
Annie verifies MA eligibility, automates prior auth by payer, and tracks episode visit counts against LUPA thresholds.
Hospice
Annie tracks benefit periods, verifies Medicare hospice eligibility, and monitors CTI recertification deadlines and audit exposure.
Trusted by Fast-Growing Specialty Practices
What Healthcare Providers Say About Solum Health
"AI innovation is opening new opportunities for expanding access to excellent services. We're excited to continue collaborating with Solum Health."
Benjamin MacGowen COO at Hi-5 ABA
"Before Solum, it was almost a full day on the phone. Now we focus on the patients actually in the office. Solum definitely has been so helpful."
Gabriela Castro Clinic Manager at Always Keep Progressing
"We're seeing a higher conversion rate on patients right now than we were by ourselves, mainly because we're getting to it so much quicker. I highly recommend Solum."
Tyler Green PT, DPT | Founder at Rise PT
"Solum Health has transformed our operations, boosting efficiency, reducing manual work, and freeing us to focus on growth. The impact has been incredible!"
Martin Ayala Founder at Always Keep Progressing
"A patient brought cupcakes to thank 'Annie', she had no idea it was AI. The cost is a lot less than a full-time admin. Solum really changed my practice."
Melanie Johnke Owner at Golden Gate Hand Therapy
The ROI Your CFO Will Actually Believe
Measurable Outcomes. Proven Results.
$0K avg. annual savings per practice
Cut Admin Costs Without Cutting Staff
Annie replaces 6+ hours of daily phone work per employee. Your team stays. The busywork doesn't. 0x faster insurance verification
12 Minutes Down to 12 Seconds
Real-time eligibility checks, benefit breakdowns, and coverage alerts. No more sitting on hold with payers. 0% reduction in claim denials
Fix Denials Before They Happen
Annie catches missing auths, lapsed coverage, and coding mismatches before claims go out the door. 0x more patients scheduled per day
Triple Your Throughput
Automated intake, scheduling, and follow-ups mean your front desk processes 3x the patient volume with the same headcount.
We're betting on your results. Our customers typically see measurable ROI within 90 days. Individual results vary.
Your Patient Data Is Sacred. We Treat It That Way.
Built for healthcare from day one. Security, compliance, and trust are in our DNA.
- HIPAA Compliant
- SOC 2 Type II Certified
- Pen Tested Verified
- AES-256 Encrypted
- Uptime 99.9%
- RBAC Enforced
Common Questions
Everything practice owners ask about Annie and Solum Health.
What is Annie? Annie is Solum Health's AI-powered front office assistant that automates healthcare administrative workflows 24/7. She handles patient intake calls, collects demographic and insurance information, verifies insurance eligibility in 12 seconds, processes referrals from faxes and emails, submits prior authorizations, and schedules appointments -- all automatically. Patients interact with Annie naturally over the phone, and most don't realize they're talking to AI.
How does Annie integrate with my EHR? Annie connects to 40+ EHR and practice management systems including Epic, Athenahealth, CentralReach, WebPT, eClinicalWorks, DrChrono, AdvanceMD, ModMed, Prompt EMR, Healthie, and Tebra.
How long does setup take? Most practices are fully onboarded within 2 weeks. The Solum Health team handles the technical integration with your EHR, configures Annie for your specific workflows (intake, insurance verification, prior auth, waitlist), and trains your staff.
What specialties do you support? Annie works across a wide range of healthcare specialties: ABA therapy, physical therapy, speech & occupational therapy, multi-specialty groups, infusion centers, billing & RCM companies, MSOs, imaging centers, home health, hospice, and more.
How much does it cost? Pricing is customized based on your practice size and needs. Most practices find that Annie costs significantly less than a full-time admin while handling 3x the patient volume.