AI Front Office Automation for Healthcare Practices | Solum Health

Capture Every Patient, Automate Intake

Insurance Verification

Referrals

Scheduling

Prior Auths

Meet Annie, your autonomous intake coordinator.

Your EHR Stores Data. We Run the Workflows

Explore how each module automates your front office workflows.

CRM & Patient Management

One automated pipeline from referral to scheduled visit. Annie tracks every patient, triggers follow-ups, and runs workflows so nothing slips through.

Patient Phone Stage Tags Created
MRMaria Rodriguez (305) 555-0147 Scheduled New PatientABA Mar 1
JCJames Chen (415) 555-0293 Intake Referral Feb 28
SKSarah Kim (212) 555-0184 Eligibility PTBCBS Feb 27
DWDavid Wilson (713) 555-0312 Auth Pending Follow-up Feb 26
LPLisa Patel (602) 555-0198 Active Speech Feb 25

Intake Automation

Referrals arrive from faxes, portals, and emails. Annie extracts patient data automatically, collects missing documents, follows up until every intake is complete, and syncs it to your EHR.

Patient Phone Submitted Status
MRMaria R. (305) 555-0147 2 min ago Pending Review
JCJames C. (415) 555-0293 15 min ago Completed
SKSarah K. (212) 555-0184 1h ago In Progress
DWDavid W. (713) 555-0312 2h ago Completed

Prior Authorization & Referrals

Annie auto-submits prior auths, tracks every status change, and follows up with payers so patients get cleared in hours, not weeks.

Prior Authorizations
Submitted3
Maria R.ABA Therapy · Aetna PPO
Submitted2h ago
James C.Physical Therapy · UHC HMO
Submitted5h ago
Sarah K.Speech Therapy · BCBS
Submitted1d ago

AI Insurance Verification

Annie verifies eligibility in seconds, pulls complete benefit breakdowns, runs batch checks for your full schedule, and flags coverage gaps before they become denials.

Eligibility Checks
98.2% Verification Rate
2.4s Avg Response Time
847 Checks Today
Maria Rodriguez — Eligibility CheckActive
PayorAetna
PlanPPO
Member IDAET-2024-8891
GroupGRP-1120
Deductible$500 / $2,000
Copay$25
Coinsurance20%
OOP Max$1,200 / $6,000

Insurance Monitoring

TPA switches, MCO updates, and plan terminations happen without warning. Annie monitors your entire patient base and alerts you the moment coverage shifts.

Insurance Monitoring
1,204 Tracked
⚠ Coverage Change Detected
James Chen — UHC HMO plan terminated effective 03/01/2026. Secondary coverage with Medicaid now primary.
2 hours agoAction Required
✓ Re-Verification Complete
Sarah Kim — BCBS PPO eligibility confirmed. No changes to benefits.
4 hours agoVerified
⚠ Coverage Gap Alert
David Wilson — Cigna coverage lapsed 02/15/2026. No secondary coverage on file.
6 hours agoCritical
ℹ TPA Update
Lisa Patel — Medicare Part B assigned new TPA. Benefits unchanged.
1 day agoInfo

Waitlist Management

When a slot opens, Annie contacts waitlisted patients by priority, confirms the first taker, and fills the gap. Often within minutes.

Waitlist Management
3 Gaps Detected
Mon 24Tue 25Wed 26
9:00 Open
10:00 Open
11:00
1:00 Open
2:00
Priority Waitlist6 patients
Maria R.ABA — FlexibleAdded 2d ago
James C.PT — Mornings onlyAdded 3d ago
Sarah K.ST — Any timeAdded 4d ago
David W.OT — AfternoonsAdded 5d ago

Watch Annie Handle Real Conversations

See how Annie verifies insurance and completes patient intake in seconds, not hours.

AI Integration

Built for Every Type of Practice

From single-location clinics to enterprise MSOs, Annie adapts to your specific workflow.

ABA Therapy

Annie manages multi-payer prior auths and tracks re-auth deadlines so therapists focus on treatment.

PT & Rehabilitation

Annie captures referrals, verifies insurance, and gets patients scheduled before they fall through the cracks.

Speech & OT

Annie handles intake, insurance checks, and auth workflows so clinicians focus on care.

Multi-Specialty Groups

One unified workflow across ABA, PT, ST, OT, and more with centralized reporting and location-level control.

Infusion Centers

Annie manages drug-specific prior auths and verifies coverage before every infusion appointment.

Billing & RCM

Annie verifies insurance and authorizations upfront, reducing denials and accelerating your revenue cycle.

MSOs

Centralized automation with location-level reporting to standardize operations at scale.

Imaging Centers

Annie automates prior auth, verification, and scheduling for MRI, CT, and X-ray.

Home Health

Annie verifies MA eligibility, automates prior auth by payer, and tracks episode visit counts against LUPA thresholds.

Hospice

Annie tracks benefit periods, verifies Medicare hospice eligibility, and monitors CTI recertification deadlines and audit exposure.

Trusted by Fast-Growing Specialty Practices

What Healthcare Providers Say About Solum Health

"AI innovation is opening new opportunities for expanding access to excellent services. We're excited to continue collaborating with Solum Health."

Benjamin MacGowen COO at Hi-5 ABA
"Before Solum, it was almost a full day on the phone. Now we focus on the patients actually in the office. Solum definitely has been so helpful."

Gabriela Castro Clinic Manager at Always Keep Progressing
"We're seeing a higher conversion rate on patients right now than we were by ourselves, mainly because we're getting to it so much quicker. I highly recommend Solum."

Tyler Green PT, DPT | Founder at Rise PT
"Solum Health has transformed our operations, boosting efficiency, reducing manual work, and freeing us to focus on growth. The impact has been incredible!"

Martin Ayala Founder at Always Keep Progressing
"A patient brought cupcakes to thank 'Annie', she had no idea it was AI. The cost is a lot less than a full-time admin. Solum really changed my practice."

Melanie Johnke Owner at Golden Gate Hand Therapy

The ROI Your CFO Will Actually Believe

Measurable Outcomes. Proven Results.

$0K avg. annual savings per practice

Cut Admin Costs Without Cutting Staff

Annie replaces 6+ hours of daily phone work per employee. Your team stays. The busywork doesn't. 0x faster insurance verification

12 Minutes Down to 12 Seconds

Real-time eligibility checks, benefit breakdowns, and coverage alerts. No more sitting on hold with payers. 0% reduction in claim denials

Fix Denials Before They Happen

Annie catches missing auths, lapsed coverage, and coding mismatches before claims go out the door. 0x more patients scheduled per day

Triple Your Throughput

Automated intake, scheduling, and follow-ups mean your front desk processes 3x the patient volume with the same headcount.

We're betting on your results. Our customers typically see measurable ROI within 90 days. Individual results vary.

Your Patient Data Is Sacred. We Treat It That Way.

Built for healthcare from day one. Security, compliance, and trust are in our DNA.

Common Questions

Everything practice owners ask about Annie and Solum Health.

What is Annie? Annie is Solum Health's AI-powered front office assistant that automates healthcare administrative workflows 24/7. She handles patient intake calls, collects demographic and insurance information, verifies insurance eligibility in 12 seconds, processes referrals from faxes and emails, submits prior authorizations, and schedules appointments -- all automatically. Patients interact with Annie naturally over the phone, and most don't realize they're talking to AI.

How does Annie integrate with my EHR? Annie connects to 40+ EHR and practice management systems including Epic, Athenahealth, CentralReach, WebPT, eClinicalWorks, DrChrono, AdvanceMD, ModMed, Prompt EMR, Healthie, and Tebra.

How long does setup take? Most practices are fully onboarded within 2 weeks. The Solum Health team handles the technical integration with your EHR, configures Annie for your specific workflows (intake, insurance verification, prior auth, waitlist), and trains your staff.

What specialties do you support? Annie works across a wide range of healthcare specialties: ABA therapy, physical therapy, speech & occupational therapy, multi-specialty groups, infusion centers, billing & RCM companies, MSOs, imaging centers, home health, hospice, and more.

How much does it cost? Pricing is customized based on your practice size and needs. Most practices find that Annie costs significantly less than a full-time admin while handling 3x the patient volume.