CASE STUDY

How A Pediatric Therapy Clinic Cut Onboarding Time by 90% with Solum Health

A Florida pediatric practice was losing days to manual referral processing. Solum Health automated their entire intake workflow, cutting onboarding from 4-6 days to under 2 hours.

March 07, 2025 · 3 mins

90% faster onboarding

Intake completion time in 1-2 hours, from 4-6 days

500+ of admin hours reduced

Admin workload decreased within the first three months

100% of patients onboarded

Previously, 20%–30% of patients dropped out prior to onboarding

About the Provider

A multi-disciplinary pediatric therapy clinic in Florida supporting children with developmental needs. The practice delivers speech, occupational, music, art, language, and teletherapy services focused on helping families thrive.

The Challenge

The clinic's intake team was overwhelmed by a constant stream of referrals coming in via fax, phone, and email. Manual workflows slowed everything down: insurance checks, data collection, and scheduling were taking days.

"Referrals were stacking up. Even our best staff couldn't keep up.", Clinic Operations Lead

The Solution

Solum Health deployed a fully automated intake system in under 2 weeks, with zero disruption to the clinic's EHR or existing workflows:

• AI Voice Agent handled all inbound calls, collecting patient info, triaging requests, and reducing the need for manual intake by 75%.
• Fax & Email Automation extracted referral details and flagged missing documentation, eliminating hours of manual review.
• Instant Insurance Verification replaced monthly batch processing, cutting approval turnaround from 4-6 days to 1-2 hours.
• Smart Task Management prioritized incomplete or urgent referrals, enabling faster follow-ups and reducing patient drop-off.
• Onboarding Time Reduced: Intake completion times dropped from 4-6 days to just 1-2 hours, a 90%+ improvement.

"Solum provided a system that truly works. It has significantly reduced our administrative workload, allowing us to finally focus entirely on patient care."

Clinic Director

What's Next

The clinic is now expanding Solum's role to improve intake and operations further:

• Real-time document readiness tracking to prevent delays
• Live bilingual agent support (English & Spanish) across all services
• Unified triage across ABA, OT, and Speech teams to reduce friction and handoffs

Confidentiality Notice

This case study has been anonymized at the request of the provider. All performance metrics, outcomes, and quotes are real and verified, but identifying details have been removed to protect the clinic's privacy.